Service Technician - All Levels

Toho Water Authority•Kissimmee, FL

2d•Onsite

About The Position

This position provides field customer service by performing tasks associated with initiating and discontinuing water service, leak investigation, and various customer service functions. The purpose of this position is to provide accurate information for billing of utility services and professional customer service assistance to citizens and business owners, and to perform a variety of maintenance and customer service tasks on residential and commercial water meters. The role also involves communicating with customers, evaluating repairs, responding to inquiries, directing meetings, and ensuring team performs regular vehicle checks. Other duties include changing and replacing meters, evaluating and solving issues with AMI programs, repairing leaks, maintaining supplies and inventory, overseeing vehicle checks, and training new team members. The Service Technician III role also involves installing remote meters, completing small commercial disconnects, and maintaining or installing a DCU, as well as performing water quality tests and routing daily work using navigation sources and prioritization of tickets based on urgency level.

Requirements

Minimum of a high school diploma or GED.
Service Technician I: Previous relevant work experience is preferred but not required.
Service Technician II: Minimum of one-year relevant experience.
Service Technician III: Minimum of two years relevant experience.
Any combination of education and experience which demonstrates the candidate’s ability to perform successfully in this position will be considered.
Must possess and maintain a valid State of Florida Class E Driver's License.
Service Technician III: As a condition of employment, must obtain a Class B Driver's License within the first six months of employment.
Demonstrated ability to provide excellent customer service.
Strong communication skills.
Ability to respond professionally to difficult intensified conflicts.
Teamwork skills.

Nice To Haves

Familiarity of Toho Water Authority's service area.

Responsibilities

Provide customer service internally and externally.
Complete work orders and associated paperwork accurately and in a timely manner.
Plan work and schedule route using navigation system and service area mapping.
Inspect work truck and maintain inventory and supplies in work truck.
Communicate with customers by meeting and responding to customers, advising customer of resolution, completing work paperwork accurately, connecting with internal customer, visiting work sites, communicating with team members, and maintaining inventory and supplies.
Disconnect and reconnect meters using proper tools and within timelines and deadlines.
Access and enter data or information using a personal computer.
Assist with collection activities (e.g., disconnect, reconnect, tampering, broken promises, NSF's).
Expose curb stops.
Dig up meters.
Replace meters, boxes, and lids.
Ensure accuracy of organization revenue source.
Dig out meter boxes.
Replace meter gaskets.
Reprogram devices.
Repair AMI system by replacing and reprogramming devices.
Check for water leaks.
Correspond with customers about leaks.
Install new meters.
Collect paperwork for meter installation.
Schedule meter installation in accordance with order of payment and subdivision.
Ensure proper materials are on vehicle for meter installation.
Replace curb stop and meter connector.
Dig out meter taps.
Install and program devices for new meters.
Test water meters by performing bench tests.
Document meter accuracy.
Install and maintain DCU.
Set meter boxes and lids.
Read magnetic flow meters.
Complete small commercial disconnects per guidelines.
Troubleshoot low pressure in the water system.
Perform water quality tests.
Route daily work using navigation sources and prioritization of tickets based on urgency level.
Oversee reconnection of service and disconnection of service at customer sites.
Train new team members.
Perform regular vehicle checks.