Service Technician

Super Micro Computer•Starbase, TX

13d•$30 - $35

About The Position

Supermicro is seeking a Service Technician to perform fieldwork at customer sites, diagnosing, resolving, and repairing server systems under the guidance of senior service engineers and service managers. The role supports Supermicro’s Global Service network and contributes to building its field service organization. It requires hands-on server aptitude, clear communication, and disciplined ticket management. The technician performs onsite and remote troubleshooting in enterprise data center environments, diagnoses and repairs server hardware, runs diagnostics and validation, documents basic root causes, and assists with RMA and spare-parts logistics. The role may include support for NVIDIA HGX/DGX-based GPU platforms and travel to customer data centers for deployments and break-fix support, up to 25% as needed. Work is often performed indoors in data centers with controlled climate conditions, though sites or workplaces may be under construction during deployments. The position requires physical dexterity, lifting and moving equipment, exposure to noise, and weekend availability with schedule flexibility based on site needs.

Requirements

Associate’s degree, technical diploma, or equivalent hands-on experience in Computer Science, Computer Engineering, Electrical Engineering, IT, or a related field; a bachelor’s degree is welcome but not required.
1–2 years of experience in enterprise data center operations, field service, depot/repair, or related server hardware support.
1–2 years of experience working with server, storage, compute, and/or network hardware.
1–2 years of experience troubleshooting and repairing servers and/or networking infrastructure; customer-site, depot, or hyperscale repair experience is acceptable.
Exposure to inventory activities such as ordering, receiving, shipping, and staging; ownership of a full inventory program is not required.
Ability to perform physical work and lift, carry, push, and pull more than 25 pounds and up to 40 pounds; use a buddy system to move objects over 50 pounds.
Comfort working in environments with noise and availability to work weekends, with flexibility according to site operational needs.

Nice To Haves

Linux skills, including system navigation, package management, process management, and basic scripting.
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
Experience being on-call and ability to respond to critical events as needed.
Strong prioritization, communication, and time-management skills.
Ability to work effectively in fast-paced, high-visibility environments.
Familiarity with Salesforce, Jira, ServiceNow, or similar systems.
Ability to operate a pallet jack and forklift efficiently and safely, where applicable.

Responsibilities

Perform onsite and remote troubleshooting of Supermicro systems in enterprise data center environments and escalate complex issues to senior engineers.
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects according to procedures and runbooks.
Execute hardware diagnostics and system validation, and prepare basic root-cause documentation.
Assist with RMA processes and spare-parts logistics, including part identification, swaps, packaging, and serial tracking.
Manage and resolve service tickets in Salesforce or similar ticketing systems through clean closure.
Support assigned GPU platforms, including NVIDIA HGX/DGX-based systems, and escalate advanced GPU issues.
Troubleshoot common GPU-related issues, such as ECC errors, thermal throttling, and driver mismatches, using playbooks.
Collaborate with Technical Account Managers, Service Managers, Project Managers, and senior technicians to support assigned customer accounts.
Travel to customer data centers as needed, up to 25%, to support deployments, perform break-fix activities, and assist the team.