Service Technician - Stone Gate

Greystar Management Services•Marlborough, MA

3d•Onsite

About The Position

This position performs technical and mechanical work to ensure that the buildings, grounds, amenities, and common areas of the property meet company standards for cleanliness, appearance, safety, and functionality. The technician completes resident-requested service work and preventive maintenance, prepares vacant apartments for leasing and move-ins, maintains maintenance inventory and documentation, and helps maintain property grounds and common areas. The role also supports cost control, safety, inspections, and quality assurance for work performed by vendors and contractors. The position requires work both indoors and outdoors in all weather conditions, a flexible schedule that includes taking call during evenings, weekends, and holidays, and occasional or regular travel to other properties or business activities as needed. The hourly range is $24.00–$26.00. The position may be eligible for onsite-team bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off and holidays; potential onsite housing discounts; a paid sabbatical after 10 years of service; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and additional insurance, legal, and charitable giving benefits.

Requirements

For all Service Technicians, hold certifications required by applicable state and local jurisdictions.
For Certified Service Technicians, hold EPA Type I and II or Universal certification for refrigerant recycling.
Hold a valid driver’s license to operate a golf cart on the property when applicable, depending on property size.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Travel to other properties, training classes, business meetings, or other locations as needed.

Responsibilities

Complete assigned resident-requested work orders and preventive maintenance by diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Prepare vacant apartments for leasing and move-ins by conducting pre-move-out inspections, creating maintenance punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting the finished work.
Follow procedures for obtaining and tracking maintenance materials, supplies, equipment, and tools; return unused items and notify the maintenance supervisor of reordering needs.
Complete service-request documentation and other paperwork accurately and on time.
Maintain grounds, common areas, and amenities by removing trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Comply with safety and risk-management policies, participate in routine safety meetings and required training, and promptly and accurately report accidents and incidents.
Periodically inspect contractors’ and vendors’ work to verify that work, materials, and services meet quality standards, scope, and specifications.
Assist with routine and periodic property inspections to identify safety and risk-management concerns, maintain the property, and communicate physical property needs to management.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: new hires receive 15 vacation days, 4 personal days, and 10 sick days; vacation accrues with tenure.
11 paid holidays and, after one year of service, a day off for the employee’s birthday.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.