Assistant Service Manager (Stone Gate)

Van Metre Companies•Spring Lake, NC

2d•$23 - $25•Onsite

About The Position

Van Metre is hiring an Assistant Service Manager for Stone Gate Apartments in Spring Lake, North Carolina. The role assists with overseeing all aspects of property maintenance, including expense control, preventative-maintenance scheduling, service-ticket completion, and customer service. The Assistant Service Manager works closely with and supports the Service Manager, and serves as Acting Service Manager during the Service Manager’s absence. The position includes coordinating maintenance operations, apartment turns, inspections, records, purchasing, inventory, safety, and resident service requests. It also involves training and mentoring team members, following Van Metre’s management standards, and participating in after-hours emergencies. Some weekend work is required, and property staff coverage must be ensured 24 hours a day, seven days a week. The position pays $23.00–$25.00 per hour, commensurate with experience, education, training, and skills, with potential for an annual bonus of $5,000 paid quarterly and renewal commissions.

Requirements

At least 4 years of maintenance experience or valid training.
EPA Type II or EPA Universal Certification is required.
High school diploma or GED.
Valid driver’s license and reliable transportation are required.
Provide basic tools and be knowledgeable and skilled in their safe use and maintenance.
Maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees.
Have the skills needed to effectively complete the listed duties.
Ability to follow oral and written instructions and maintain effective, cooperative working relationships.
Some weekend work is required.

Nice To Haves

CPO Certification preferred.
Prior management experience preferred.

Responsibilities

Assist the Service Manager in directing and overseeing all aspects of community maintenance, working closely with the Service Manager.
Oversee preventative maintenance and inspections.
Maintain accurate records of services performed, including contracts.
Walk the property daily to uphold curb appeal and monitor safety issues.
Oversee the schedule and coordinate apartment turns in Yardi.
Assist the Service Manager in following budget guidelines.
Manage inventory and storage areas.
Purchase maintenance materials for service requests and apartment turns in accordance with the purchase order policy.
Communicate recommendations for capital improvements and maintenance requirements for the annual budget to the Service Manager.
Notify the Service Manager of solutions for safety or liability concerns and preventative-maintenance needs.
Assist with weekly safety meetings.
Monitor and perform resident service requests in a timely manner.
Ensure excellent customer service.
Audit the key-tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, seven days a week.
Train, coach, and mentor team members.
Implement Van Metre’s management standards.
Support the Service Manager and serve as Acting Service Manager in their absence.
Perform other tasks assigned by the Service Manager.

Benefits

11 paid holidays, 10 vacation days, 10 sick days, two volunteer days, two personal days, Winter Break, a day off for an annual physical, and a day off for the employee’s birthday.
Comprehensive parental and bonding leave.
Company-matched 401(k) retirement savings plan and access to retirement planning coaches.
Annual wellness reimbursement of up to $900.
Free, unlimited access to the TaskHuman Wellness App for the employee and family members.
Tuition reimbursement.
Company-paid certifications, memberships, and licensures.
Mentoring programs, growth paths, regular performance evaluations, and training opportunities.
Rental and Van Metre home purchase discounts.
Employee discount through Walker Title Company.
Annual bonus potential of $5,000, paid quarterly.
Renewal commissions.