Service Technician
About The Position
Supermicro is seeking a Service Technician to perform fieldwork at customer sites, diagnosing, resolving, and repairing server systems under the guidance of senior service engineers and service managers. The role supports Supermicro’s global service network and requires hands-on server aptitude, clear communication, and disciplined service-ticket management. The technician performs onsite and remote troubleshooting in enterprise data center environments, supports hardware diagnostics and validation, documents basic root causes, and assists with RMA and spare-parts logistics. The position may also involve customer-site travel for deployments and break-fix support, up to 25%.
Requirements
- Associate’s degree, technical diploma, or equivalent hands-on experience in Computer Science, Computer Engineering, Electrical Engineering, IT, or a related field is preferred; a bachelor’s degree is welcome but not required.
- 1–2 years of experience in enterprise data center operations, field service, depot/repair, or related server hardware support.
- 1–2 years of experience working with server, storage, compute, and/or network hardware.
- 1–2 years of experience troubleshooting and repairing servers and/or networking infrastructure; customer-site, depot, or hyperscale repair experience is acceptable.
- Exposure to inventory activities such as ordering, receiving, shipping, and staging; full inventory-program ownership is not required.
- Physical dexterity to perform job functions in a data center environment.
- Ability to lift, carry, push, and pull more than 25 pounds and up to 40 pounds; use a buddy system for objects over 50 pounds.
- For applicable positions, ability to operate a pallet jack and forklift efficiently and safely.
- Comfort working in noisy environments and primarily indoors in controlled-climate conditions; data centers and workplaces may be under construction during deployment.
- Availability to work weekends as schedules vary with site operational needs; flexibility is required.
Nice To Haves
- Linux skills, including system navigation, package management, process management, and basic scripting.
- Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
- Experience being on-call and ability to respond to critical events as needed.
- Strong prioritization, communication, and time-management skills.
- Ability to work effectively in fast-paced, high-visibility environments.
- Familiarity with Salesforce, Jira, ServiceNow, or similar systems.
Responsibilities
- Perform onsite and remote troubleshooting of Supermicro systems in enterprise data center environments, escalating complex issues to senior engineers.
- Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects, following procedures and runbooks.
- Execute hardware diagnostics and system validation, and provide basic root-cause documentation.
- Assist with RMA processes and spare-parts logistics, including part identification, swaps, packaging, and serial tracking.
- Manage and resolve service tickets in Salesforce or similar ticketing systems through clean closure.
- Support assigned NVIDIA HGX/DGX-based systems and escalate advanced GPU issues.
- Troubleshoot common GPU-related issues, including ECC errors, thermal throttling, and driver mismatches, using playbooks.
- Collaborate with Technical Account Managers, Service Managers, Project Managers, and senior technicians to support assigned customer accounts.
- Travel to customer data centers as needed to support deployments, perform break-fix activities, and assist the team.
Benefits
- Comprehensive benefits package.
- Potential eligibility for bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
