Tom Kelley Volvo Service Technician

Kelley Automotive Group LLC•Fort Wayne, IN

17h•Hybrid

About The Position

The Service Technician is responsible for making accurate repairs, selling additional services as needed, and ensuring customer satisfaction in accordance with dealer guidelines and standards. This role contributes to the profitability of the service department.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license and a good driving record is required.
Excellent communication skills.

Nice To Haves

Sales and supervisory experience preferred.
ASE training and Certification desired.

Responsibilities

Maintain customer satisfaction indexes at levels set by dealer and factory.
Provide timely, quality service the first time.
Resolve customer problems with the service they received in a quick and courteous manner.
Receive repair orders and take vehicles to and from assigned work areas.
Perform work as outlined on the repair order with efficiency and accuracy.
Perform work in accordance with dealership and factory standards.
Diagnose cause of any malfunction and perform repair.
Communicate with parts department to obtain needed parts.
Save and tag parts if the job is under warranty or if requested by customer.
Examine vehicle to determine if additional safety or service work is needed.
Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
Road-test vehicles, treating the customer’s vehicle with the utmost care and respect.
Maintain cleanliness of customer’s car.
Keep shop area neat and clean.
Put all tools and shop equipment in designated areas at the end of the day.
Clean/sweep all old parts and debris from tool box and work area.
Responsible for all dealership tools and their maintenance.
Understand and follow federal, state, and local regulations as to the disposal of hazardous materials.
Follow requirements of documentation as required by Manufacturer and Dealership.
Attend factory-sponsored training classes.
Attend safety-related training classes.
Maintain at least one (1) ASE Certification.
Keep abreast of all factory technical bulletins.
Establish and maintain a good working relationship within the service department and with other departments to reduce conflict and maintain dealer profitability.
Assist service advisors or others to resolve customer complaints.
Maintain open communication with the parts department to ensure prompt service for customers.
Assist the sales department in the sales of new and used vehicles when appropriate.