Service Technician- Production Support

INNIO•Waller, TX

66d•Onsite

About The Position

As a Service Technician, you’ll be the go-to expert at the RPS packaging facility, ensuring hydraulic fracturing and power generation equipment leaves the shop operating at peak performance. From troubleshooting and optimizing package performance during shop run-out and factory acceptance tests to diagnosing issues across electrical, mechanical, hydraulic, and pneumatic systems, you’ll play a key role in delivering high-quality, ready-to-deploy equipment that exceeds customer expectations. This role is ideal for someone who enjoys working on engines and other rotating equipment but prefers a shop-based environment with more predictable hours and more nights at home. You’ll spend most of your time in the shop, working closely with manufacturing and engineering teams, while also supporting customer sites as needed—where you’ll represent RPS with professionalism, independence, and technical expertise. This position will be based in Waller, TX – onsite daily.

Requirements

High school diploma or equivalent required; associate degree or technical certification in a mechanical, electrical, or related field preferred
Minimum of five (5) years of hands-on experience in the oil & gas, power generation, or industrial equipment industry
Proven experience working with natural gas engines, hydraulic fracturing equipment, or similar rotating machinery
Strong background in troubleshooting electrical, mechanical, hydraulic, and pneumatic systems
Experience supporting equipment in both shop and field environments, including commissioning, testing, or repair activities
Ability and willingness to travel to customer sites as needed to support field service and commissioning activities
Experience working directly with customers, including the ability to clearly communicate technical issues, findings, and solutions
Experience using diagnostic tools, test equipment, and standard hand tools
Ability and willingness to travel domestically up to 30% based on business needs
Valid driver’s license
Legally authorized to work in the U.S. without current or future sponsorship

Nice To Haves

Ability to collaborate cross-functionally with manufacturing, engineering, and service teams
Strong knowledge of natural gas engines, power generation equipment, and rotating machinery
Proficient in troubleshooting and diagnosing electrical, mechanical, hydraulic, and pneumatic systems
Ability to read and interpret technical manuals, schematics, and diagrams
Skilled in the use of hand tools, diagnostic instruments, and calibration equipment
Strong verbal and written communication skills for technical explanations and reporting
Strong problem-solving, organizational, and time management skills
Ability to work independently and as part of a team in a fast-paced, field-based environment
Commitment to safety and adherence to established protocols and standards
Customer-focused mindset with the ability to build and maintain positive relationships
Adaptability and comfort working in a fast-growing, start-up style environment where responsibilities evolve
Ability to stand, walk, bend, kneel, and work on a production floor or at customer sites for extended periods
Ability to lift, push, and pull up to 50–75 lbs
Work in a combination of shop and field environments around heavy machinery, rotating equipment, and energized systems
Willingness to work in industrial conditions, including exposure to noise, heat, fumes, and varying weather conditions

Responsibilities

Perform upgrades and modifications to Waukesha natural gas engines and other rotating equipment in the RPS shop and at customer sites
Service and maintain hydraulic fracturing and power generation equipment in both shop and field environments
Provide field support at customer sites, including travel as required to support commissioning, troubleshooting, and service activities
Troubleshoot and resolve electrical, mechanical, hydraulic, and pneumatic system issues during shop testing, run-out, and field operations
Perform preventive maintenance, install and replace parts, and fulfill contractual service requirements
Support manufacturing teammates with the assembly of hydraulic fracturing and power generation packages
Maintain and calibrate tools, test equipment, and diagnostic instruments
Communicate directly with customers to clearly explain technical issues, findings, and resolutions
Prepare accurate and timely service reports and documentation
Uphold safety standards and ensure full compliance with Environmental Health and Safety (EHS) protocols and technical requirements at all times
Build and maintain strong customer relationships through professional and responsive service
Wear and maintain proper PPE (Personal Protective Equipment) at all times, ensuring compliance with company safety standards
Collaborate cross-functionally with engineering, manufacturing, and service teams to support product performance and continuous improvement
Provide technical guidance and support to team members as needed
Stay current with mechanical advancements and OEM updates
Perform other related duties as assigned to assist with successful operations and business continuity