Production Support Technician

EXFO • Quebec, QC

11d

About The Position

Under the supervision of the Group Leader, you will play a support role on test benches and products, particularly for support requests from our service centers. The technician may also be called upon to support the Quebec plant as needed. To this end, the production support technician develops a thorough understanding of the product lines under their responsibility.

Requirements

• 2 years of relevant experience.
• Good oral and written communication skills (French).
• Functional English (most communications are written).
• DEC or AEC in physical technology or any other relevant experience or training.

Nice To Haves

• Knowledge of optics and electronics (asset).
• Knowledge of the Windows/Microsoft Office and Teststand environment (asset).
• Knowledge of EXFO software products and environments.
• Curious and enjoy learning new technologies.
• Very good analytical skills.
• Autonomous and capable of performing multiple tasks simultaneously and following up on several items concurrently.
• Good organizational skills and ability to manage time, work, and deadlines.
• Enjoy working in a team and taking on challenges.
• Able to take ownership of various files.
• Customer, action, and results-oriented.

Responsibilities

• Respond to support requests from service centers in Quebec, Houston, UK, and our certified service centers.
• Prioritize and manage requests with existing management tools.
• Work jointly with technical support to resolve issues.
• Act as a trainer to make our local support teams autonomous.
• Analyze the causes of returns in conjunction with the PSLs.
• Initiate and participate as needed in manufacturing stoppage situations.
• Prepare and write summary reports of observations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree