Production Support Technician
About The Position
The Production Support Technician will be responsible for industrialization and emerging manufacturing, including participating in new product design reviews to provide recommendations for manufacturing and service. In new product introduction (NPI) projects, they will analyze the causes of manufacturing failures (FC) and calculate the first-pass yield during production progression. They will also commission test benches in the emerging manufacturing cell (PC assembly, configuration, and software installation) and provide technical support to production technicians in the emerging cell during device debugging. A key part of the role involves maintaining a log of root causes, including severity assessment and resolution plans, and preparing and communicating analysis reports to relevant teams (R&D, iTest, or industrial engineering) for cases requiring further investigation. For inter-plant production transfers, the technician will audit the necessary elements for manufacturing and repairing new products at various EXFO sites. They will also develop training materials and train technicians, assemblers, and other EXFO resources through remote or in-person transfers. In terms of corporate support, the technician will conduct in-depth analysis of production issues at EXFO production sites, identifying root causes in collaboration with R&D and Product Line Specialists (PSL). They will also troubleshoot product test benches and work within a tiered problem-solving environment.
Requirements
- Good knowledge of electronics and optics
- Good analytical, problem-solving, and synthesis skills
- Demonstrate rigor and commitment
- Good communication skills in French and English (oral and written) and in multidisciplinary teamwork
- Knowledge of Office suite software (Word, Excel...)
- Diploma of College Studies (DEC) in electronics or physics (optics)
- 5 years of experience in a manufacturing company
- Availability for occasional international travel
Nice To Haves
- Knowledge of problem-solving tools (5S, root cause analysis)
- Knowledge of IT
Responsibilities
- Industrialization and emerging manufacturing
- Participate in new product design reviews to provide recommendations for manufacturing and service
- Analyze causes of manufacturing failures (FC) and calculate first-pass yield during production progression in NPI projects
- Commission test benches in emerging manufacturing cell (PC assembly, configuration, and software installation)
- Provide technical support to production technicians in the emerging cell during device debugging
- Maintain a log of root causes, including severity assessment and resolution plan
- Prepare and communicate analysis reports to relevant teams (R&D, iTest, or industrial engineering) for cases requiring further investigation
- Audit elements necessary for manufacturing and repair of new products at various EXFO sites for inter-plant production transfers
- Develop training materials
- Train technicians, assemblers, and other EXFO resources through remote or in-person transfers
- In-depth analysis of production issues at EXFO production sites, identifying root causes with R&D and PSL
- Troubleshoot product test benches
- Work in a tiered problem-solving environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
