Service Technician- Class C

Lithia & Driveway•Memphis, TN

2d•Onsite

About The Position

The Service Technician performs vehicle repairs and maintenance according to repair orders, Lithia standards, manufacturer standards, and applicable safety requirements. The technician diagnoses malfunctions, road-tests vehicles to verify repairs, records repair time, and documents work and test results. The position also involves maintaining mechanics’ tools, returning special tools, using shop supplies economically, and keeping the work area and customers’ vehicles clean. The technician completes required training and maintains manufacturer and ASE certifications, reviews technical publications as assigned, and communicates constructively with dealership personnel to meet customer needs. The technician must report safety or integrity concerns, follow departmental grooming and uniform requirements, and adhere to management-designated work and break times. Open availability is required, including evenings, weekends, and holidays.

Requirements

Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Passed manufacturer training and able to perform repairs without supervision in lube and maintenance services, engine repair, suspension and steering repair, and brake repair.
Manufacturer certification in the listed repair areas.
At least one ASE certification; the posting states the technician should be an ASE Master Technician.
Customer-pay repair proficiency greater than 100%.
Three to five years of automotive technical experience.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.
Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Heating and A/C repair competency is listed as optional.

Responsibilities

Perform work listed on repair orders efficiently and accurately, following Lithia and manufacturer standards.
Diagnose the causes of vehicle malfunctions.
Complete work according to applicable safety requirements.
Road-test vehicles to verify the quality of repairs.
Record repair time using company time-clock procedures.
Document work performed and test procedures and results on repair orders.
Provide and maintain the normal mechanics’ tools needed for trained work.
Return special tools to their proper locations.
Use shop supplies and materials practically and economically.
Keep the workspace organized and clean, including cleaning the stall daily.
Return customers’ vehicles as clean as they were before service.
Complete required training and obtain and maintain manufacturer and ASE certifications.
Participate in and use technical training as assigned by management.
Review technical bulletins and other publications as assigned by management.
Communicate constructively with dealership personnel to satisfy customer needs.
Report situations or conditions that could jeopardize the safety, welfare, or integrity of the dealership, its personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards, including the specified work clothing and belt requirements.
Arrive, take breaks, and depart at times designated by management.