Service Technician- Class C

Lithia & Driveway•Memphis, TN

2d•Onsite

About The Position

The Service Technician performs vehicle repairs and maintenance according to repair orders, Lithia standards, manufacturer standards, and applicable safety requirements. The technician diagnoses malfunctions, road-tests vehicles, records time and repair details, documents test procedures and results, and maintains an organized, clean workspace. The role includes using and caring for personal mechanics' tools and returning special tools to their proper place, using shop supplies economically, and ensuring customer vehicles are returned as clean as they were before service. The technician completes required training and maintains manufacturer and ASE certifications, reviews technical publications as assigned, and communicates constructively with dealership personnel to meet customer needs. The position also requires reporting safety or integrity concerns, meeting departmental grooming and uniform standards, and adhering to work and break times designated by management. Open availability is requested to support dealership operations and customer demand, including evenings, weekends, and holidays.

Requirements

High school graduate or equivalent.
At least 18 years of age.
Three to five years of automotive technical knowledge and experience.
Manufacturer training passed, with ability to perform without supervision in lube and maintenance services, engine repair, suspension/steering repair, and brake repair.
Manufacturer certification in all listed competency areas.
At least one ASE certification; the posting states the technician should be an ASE Master Technician.
Customer-pay repair proficiency greater than 100%.
Valid driver's license in the state of residence and an acceptable driving record.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Open availability for a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Heating and A/C repair competency is listed as optional.

Responsibilities

Perform work outlined on repair orders efficiently and accurately in accordance with Lithia and manufacturer standards.
Diagnose the cause of vehicle malfunctions.
Complete work in accordance with applicable safety requirements.
Road-test vehicles to verify the quality of repair work.
Accurately record repair time using company time-clock procedures.
Document work performed on repair orders and record test procedures and results.
Provide and maintain normal mechanics' tools needed for trained work that are not normally inventoried as service-department special tools.
Return special tools to their proper place.
Use shop supplies and materials practically and economically.
Maintain an organized, clean workspace and clean the stall daily.
Return customers' vehicles as clean as they were before service.
Complete required training and maintain manufacturer and ASE certifications through necessary training.
Participate in and use technical training as assigned by management.
Review technical bulletins and other publications as assigned by management.
Communicate constructively with dealership personnel to satisfy customer needs.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
Arrive, take breaks, and depart at times designated by management.