Service Technician / Troubleshooter

Alimak Group USA Inc• US,

3d•$0 - $35

About The Position

Alimak Group USA is seeking a skilled Field Technician/Troubleshooter to inspect, maintain, and repair rack-and-pinion elevator systems. The role focuses on diagnostics, fault identification, and rapid problem-solving. The technician responds to breakdowns, diagnoses mechanical and electrical issues, implements corrective actions, and helps ensure equipment operates safely and reliably. The work requires hands-on expertise, independence, and comfort working at extreme heights and in challenging industrial environments. Extensive travel, up to 100%, is required. Alimak Group USA offers company-paid life insurance, short-term disability insurance, and long-term disability insurance, as well as a medical plan and 401(k) match. Alimak Group is an Equal Opportunity Employer.

Requirements

Strong mechanical, electrical, and electromechanical aptitude; troubleshooting experience is required.
At least 3 years of industrial control troubleshooting experience, or equivalent.
Proficiency with electrical testing equipment, including a multimeter and non-contact voltmeter.
Strong knowledge of AC/DC circuits, motor controls, VFDs, PLCs, and industrial automation.
Strong problem-solving skills and ability to work independently.
Ability to read and interpret technical documents and schematics.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to travel extensively, up to 100%.
Excellent customer service and communication skills.
Valid U.S. driver's license, age 25 or older for auto insurance, and valid TWIC card.
Ability to obtain a U.S. passport and pass required screenings.
Comfort working at extreme heights and in tight or enclosed spaces.
High school diploma or equivalent.
Strong organizational skills and ability to work under pressure and meet deadlines.
Strong ethical standards when handling confidential information.
Proficient reading, writing, grammar, and mathematics skills.
Ability to climb all structure types and work in all weather conditions, including inclement weather.
Ability to lift and carry up to 80 pounds.
Ability to sit, stand, walk, reach, lift, bend, squat, kneel, climb, balance, stoop, crawl, and crouch for extended periods.
Ability to drive for extended periods.
Ability to use hand tools and power tools and visually inspect equipment.

Nice To Haves

Technical degree or apprenticeship.
State elevator licensing.

Responsibilities

Diagnose mechanical and electrical faults on all makes and models of rack-and-pinion elevator equipment.
Perform troubleshooting, repairs, and field modernization upgrades.
Conduct inspections, preventive maintenance, and field evaluations.
Respond to emergency calls and determine root causes quickly.
Document all work in company systems.
Communicate effectively with customers, vendors, and internal teams.
Follow safety procedures and use proper personal protective equipment (PPE).
Perform other duties as assigned by management.