Service Technician / Technicien de service

Patterson Companies, Inc.•Montreal, QC

2d•Onsite

About The Position

Patterson is seeking a Service Technician for their Montreal branch, focusing on the repair of bio-medical (dental) devices and equipment. The role involves performing maintenance and repairs on various dental equipment and products, adhering to manufacturer guidelines. The company emphasizes a people-first, always advancing, and results-driven culture, valuing employee growth and diversity.

Requirements

Electronics diploma or any other relevant experience.
5+ years of field repair work experience in the dental or medical environment.
Valid driver's license and driving record in good standing.
Excellent organizational skills and good problem-solving skills.
Motivated worker with great team spirit and manual skills.
Knowledge of the MS Office suite.
Strong customer service skills required.
Excellent command of written and spoken French.
Very good knowledge of English, both spoken and written.
The employee will work 40% with English-speaking customers and 60% with suppliers outside Quebec.
All technical support from our Canadian and American suppliers is offered exclusively in English.

Nice To Haves

Knowledge of SAP software an asset.

Responsibilities

Determines the parts, supplies or tools required to complete service requests.
Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
Repairs equipment to manufacturer specs.
Ensures the service commitments are met within standard response time.
Work with Sales Representatives' to present Maintenance Agreements to customers.
Follow repair and manufacturer schedules for customers on Service Agreements.
Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
Trains customers on the use and basic maintenance of all equipment sold.
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Manages inventory and restocks when necessary.
Performs other duties as assigned.
Respond autonomously to customer calls assigned, determine the nature of the problem of a particular module or component.
Communicate any unusual problems to the technical service coordinator after each call.
Load, deliver, install, configure and train customers on the use and basic maintenance of all equipment sold.
Return defective modules or parts to headquarters and identify items.
Maintain and stock the truck's parts inventory.