Service Technician - Rescue Tool Specialist (Service & Sales)

Firematic•Town of Tonawanda, NY

7d•Remote

About The Position

At Firematic, we've spent over 50 years serving those who protect us all. As a family-owned business, we take pride in delivering not just equipment—but reliability, trust, and unmatched support to fire departments across our region. Our customers depend on us when it matters most—and we're looking for someone who shares that responsibility. This is first and foremost a mechanical and technical position. As a Rescue Equipment Service Technician, you'll become the technical expert for Hurst Jaws of Life rescue tools and fire equipment throughout your assigned territory. You'll work directly with fire departments performing inspections, diagnostics, preventative maintenance, repairs, and complete rebuilds of hydraulic and battery-powered rescue equipment. You'll be expected to confidently disassemble, troubleshoot, repair, and reassemble complex mechanical systems while ensuring every tool meets manufacturer specifications and safety standards. The ideal candidate enjoys working with their hands, solving mechanical problems, and takes pride in restoring equipment to peak performance. If you're the type of person who wants to know how something works, isn't afraid to take it apart, and has the skill to put it back together better than before, you'll thrive in this role. You'll build relationships in the firehouse, on the training ground, and in the field by providing dependable service, technical expertise, and hands-on support that firefighters can rely on.

Requirements

Exceptional mechanical aptitude is essential—you enjoy taking equipment apart, diagnosing problems, rebuilding machinery, and understanding how mechanical systems operate
Background in equipment service, automotive, diesel, heavy equipment, industrial maintenance, hydraulics, or similar mechanical field
Proven ability to troubleshoot, repair, and rebuild mechanical and hydraulic equipment with minimal supervision
Comfortable learning new technologies, including battery-powered rescue systems and electronic diagnostics
Strong interpersonal skills and ability to build trust with first responders
Self-starter who thrives working independently in a field-based service role
Ability to communicate technical concepts in a clear, practical way and confidently train end users
Strong organizational skills and attention to detail
Valid driver's license and willingness to travel locally

Nice To Haves

Background repairing hydraulic systems, rescue tools, heavy equipment, automotive, diesel, industrial machinery, or emergency equipment
Experience diagnosing, rebuilding, and servicing complex mechanical equipment
Firefighter, EMT, or experience working with fire departments is a plus
Experience providing field service, equipment maintenance, or technical support

Responsibilities

Perform annual inspections, preventative maintenance, testing, repairs, and complete rebuilds on Hurst Jaws of Life hydraulic and battery-powered rescue tools
Diagnose mechanical, hydraulic, and electrical issues and perform repairs both in the field and in the shop
Disassemble equipment, replace worn or damaged components, rebuild assemblies, and return tools to manufacturer performance specifications
Troubleshoot equipment failures on-site and provide timely technical solutions
Calibrate, test, and certify equipment to ensure compliance with manufacturer and safety standards
Maintain accurate service documentation, inspection records, and repair reports
Manage inventory of service parts, tools, and equipment required to support field repairs
Conduct hands-on maintenance instruction, tool familiarization, and operational training
Educate departments on proper equipment operation, preventative maintenance, inspection procedures, and best practices
Serve as the trusted technical resource for chiefs, officers, mechanics, and firefighters
Respond promptly to customer service requests and help departments minimize equipment downtime
Build long-term customer relationships through exceptional service, professionalism, and technical expertise