Service Technician - Rescue Products (Service & Sales)

MES Life Safety•Denver, CO

22d•Remote

About The Position

Municipal Emergency Services (MES) is seeking a motivated and mechanically inclined individual to join their team as a Service Technician. This full-time role involves traveling within the state of Colorado to perform testing, maintenance, and repairs on rescue tools and related equipment for fire departments. The position offers a great work environment, professional development, challenging career opportunities, and competitive compensation, including significant commission potential. MES is the nation's largest provider of rescue tools, PPE, and services to the first responder market.

Requirements

Attention to detail is critical.
Work remotely.
Maintain a valid driver’s license (REAL-ID is required to work in Federal sites).
Good computer skills are essential.
Willing to travel and stay overnight at hotels for remote or large jobs.
Be mechanically inclined.
Ability to lift items, packages, and containers weighing up to 60 lbs.
Successfully complete a pre-employment drug screen and background check.
Possess a high school diploma/GED.
Fire and Rescue Special Operations experience of 5+ years.
Driver's License (Required)
REAL-ID is required to work in Federal sites
Physical fitness and the ability to lift and carry equipment (up to 60 lbs.) are required.

Nice To Haves

Experience in servicing and maintaining small engines.
Experience in servicing and maintaining firefighting equipment.
Experience in servicing and maintaining hydraulics.
Experience in servicing and maintaining vehicles.
Mechanical knowledge: 3 years (Strongly Preferred)
Field Service Technician: 3 years (Strongly Preferred)

Responsibilities

Perform routine inspections and functional checks of equipment to verify readiness and compliance with safety regulations.
Conduct maintenance, troubleshooting, and repairs on equipment, replacing worn or damaged components.
Conduct tests on units, such as pressure tests, airflow tests, and leak tests, to verify they meet manufacturer specifications and industry standards.
Maintain detailed records of all inspection, maintenance, and repair activities.
Calibrate and adjust equipment to ensure accurate readings and safe operation.
Manage spare parts and replacement components inventory.
Interact with customers and end-users, addressing concerns and assisting with equipment-related issues.
Determine sales potential for new and existing customers.
Prepare and conduct sales presentations of extrication tools.
Determine customer requirements and recommend appropriate products.
Identify and qualify new business opportunities through cross-selling and up-selling.
Learn and apply new product knowledge to enhance sales effectiveness.
Maintain and improve customer relationships and overall customer satisfaction.
Identify trends in customer satisfaction or dissatisfaction.
Assist clients with special requests and resolve customer concerns or complaints.
Provide exceptional service to end users when repair needs arise.
Perform annual preventive maintenance on customer tools.
Perform light service and preventative maintenance on Genesis extrication tools.
Assist with scheduled physical inventory counts.
Perform other duties as assigned.
Remain current with changes in local codes and consumer preferences.
Stay up to date on product and industry knowledge by attending sales meetings, vendor training, trade shows, and reviewing trade publications.
Participate in trade association functions.
Be an active participant in local industry organizations.
Follow company policies and procedures.
Practice honesty and integrity in all customer and vendor relationships.
Maintain the technical and computer skills necessary to effectively use contact management, distribution, and office software.
Present a professional image at all times when interacting with customers and vendors.