Maintenance Lead

Neighborly Ventures•Molalla, OR

5d•Onsite

About The Position

The Service Technician Lead plays a crucial role in managing the maintenance operations of small-scale Neighborly Communities property. This position ensures that the property is well-maintained, complies with all legal and safety regulations, and meets residents' needs with high-quality maintenance service. The Service Technician Lead collaborates closely with the Community Manager to address maintenance issues, complete apartment turnovers, and oversee overall maintenance activities as well as managing the maintenance operations of Neighborly Communities Properties, ensuring compliance with all state and federal laws, Fair Housing laws and regulations, landlord-tenant laws, and OSHA regulations.

Requirements

High school diploma or equivalent.
At least one (1) year of maintenance repair experience.
Proficient in Microsoft Office suite.
Strong ability to work independently with minimal oversight.
Excellent communication, organizational, and time management skills.
Capable of maintaining confidentiality and handling sensitive information with discretion.
Demonstrates clear and professional communication in both oral and written forms.
Skilled at managing multiple competing priorities and deadlines while maintaining a strong attention to detail.
Able to interact effectively with others, prioritizing the principles of an Outward Mindset.

Nice To Haves

OSHA Certification preferred.

Responsibilities

Manage and complete the apartment make-ready process, which involves pre- and final move-out inspections, maintenance repairs, painting, and scheduling vendor services.
Ensure that grounds and amenities are maintained to meet the property standards.
Oversee various tasks such as unit turnovers, grounds cleanup and inspections, work orders, and, if applicable, swimming pool maintenance and care.
Maintain in-depth knowledge of all Fair Housing regulations.
Provide high-quality customer service to residents by striving to exceed their maintenance expectations.
Maintain regular and reliable on-site and in-office attendance, in line with the attendance policy outlined in the personnel manual.
Assist the Community Manager with maintenance reporting and budget preparation as needed.
Schedule and conduct monthly, biannual, and annual inspections, which include apartment inspections, backflow testing, safety checks (lighting, etc.), fire extinguishers, and fire suppression systems.
Ensure cleanliness, safety, and compliance with OSHA standards for the shop and maintenance equipment.
Maintain a working knowledge of the property layout and finishes.
Represent the company professionally by wearing Neighborly Communities-branded apparel and displaying your Neighborly Communities-issued badge.
Oversee the after-hours emergency on-call schedule, making yourself available on weekends and after hours.
Assist the Community Manager in preparing the annual maintenance budget and ordering necessary maintenance supplies and materials in accordance with that budget.
Help ensure adherence to financial performance standards established by the Community Manager.
Schedule, prepare for, and conduct a monthly 3A+ SAM (Safety Accountability Meeting) with your supervisor, and report the meeting outcomes to Human Resources.
Assist in vendor auditing, including evaluating bids and services for your property.
Manage safety meetings in coordination with the Community Manager while ensuring OSHA compliance.
Maintain expert-level knowledge of all property maintenance platforms, including but not limited to Leonardo, SharePoint, and ResMan.
Adopt the principles of the Outward Mindset.
Complete all necessary and assigned training through GraceHill, including other courses or seminars such as Outward Mindset Gatherings and Outward Performance trainings.
Perform other related duties as assigned by management.