Service Technician I (NE)

Accel Entertainment • Lincoln, NE

23h • Onsite

About The Position

Service Technician I works in the field at bars, restaurants, gas stations, truck stops, and other partner locations, servicing, repairing, cleaning, and maintaining Cash Amusement Devices (CAD), Redemption Terminals (RT), amusement devices and equipment, ATMs, marketing devices and equipment, and other associated equipment. Technicians respond to equipment service calls, troubleshoot issues, manage repair-part inventory, complete device documentation and logs, and perform audits. The role involves regular interaction with Accel Entertainment employees and partner-location personnel to promote teamwork and a positive customer experience. Inexperienced candidates will be trained. The schedule is four 10-hour shifts, Friday through Monday, from 12 p.m. to 10 p.m. The shift starts from home, and the company supplies a vehicle and fuel card.

Requirements

• High school diploma or equivalent.
• Great customer service skills.
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem-solving, and analytical skills.
• Valid driver's license.
• Must be at least 21 years of age.
• Terminal Handler's License; the company covers the cost.

Nice To Haves

• Relevant experience preferred but not required, such as ATM, amusement, gaming, or other electronic or mechanical aptitude (for example, HVAC, low voltage, cable, phone, internet, or automotive experience).
• Computer literacy is helpful but not required.

Responsibilities

• Respond to equipment service calls and troubleshoot repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available for repairs.
• Complete necessary device-entry documentation and logs.
• Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs.
• Service, repair, clean, and maintain CADs, RTs, amusement devices and equipment, ATMs, marketing devices and equipment, and other associated equipment.

Benefits

• Company-supplied vehicle and fuel card.
• Health insurance, including vision and dental.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability insurance.
• Identity and legal protection.
• Access to FSA and HSA accounts.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED