Service Technician I

Seneca Gaming Corporation•Buffalo, NY

2d•Onsite

About The Position

The Service Technician I shall be responsible for outside labor duties and maintenance of the casino/hotel buildings and grounds. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
Ability to initiate and complete work orders.
Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Must be able to work with standards tools of the trade.
Must be able to work in all weather conditions.
Must be able to lift up to fifty (50) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Experience in the technical fields of carpentry, electrical, plumbing and heating/air conditioning would be helpful.

Responsibilities

Maintain and clean the building grounds such as sweeping lots, removing snow, mowing grass and watering the shrubbery and grass.
Keep public areas in and around the facilities free of litter and debris (meaning parking lot and outside main entrance.)
Empty garbage and smoker’s receptacles on the property.
Perform routine maintenance tasks at the casino daily.
Receive all incoming shipments at the casino/hotel site.
Responsible for all equipment and supply movement throughout all facilities.
Support all special event equipment needs.
Assist with table layout, of removing or moving gaming tables to specified locations.
Assist with all engineering duties including but not limited to mechanical plumbing, heating and air conditioning. Shall assist painter and carpenter as needed.
Work independently without direct supervision.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.