Service Technician - Hot Tub

Bullfrog Spas•Auburn, WA

3d•Onsite

About The Position

Bullfrog Spas is seeking to hire a full-time Spa Service Technician to serve the Auburn, WA area market and hot tub stores. This role is responsible for ensuring proper installation, repair, and service of hot tubs, delivering comfort directly to client's homes. Bullfrog Spas, founded in 1996, is a growing luxury hot tub manufacturer focused on bringing peace to customers' lives through innovative and personalized products. The company values powerful products, processes, and people, offering competitive pay, benefits, and a supportive work environment with advancement opportunities.

Requirements

Ability to read, analyze, and interpret common customer information, service manuals, etc.
Ability to effectively present information to management or the customer
Ability to calculate figures and amounts such as discounts, percentages, etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Knowledge of general computer software such as Microsoft Office.
Regularly required to perform physical maintenance to the product in hot weather conditions.

Responsibilities

Provide service and maintenance to trailers and vehicles
Maintain inventory of spa parts on the vehicle and in the store organized, labeled, and stocked
Provide water tests for customers
Provide service to customers in local area
Assist local store sales team when necessary
Provide technical support to customers
Assist in setting up shows and show room at local store
Maintain and submit expense reports monthly
Communicate local needs with service manager to improve the customer experience
Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers
Schedule local service calls with the customer
Assist with general maintenance needs for the local store facility
Ship replaced warranty parts to Bullfrog manufacturing facility