Service Technician - Hot Tub

Bullfrog SpasAuburn, WA
Onsite

About The Position

Bullfrog Spas is seeking to hire a full-time Spa Service Technician to serve the Auburn, WA area market and hot tub stores. This role is responsible for ensuring proper installation, repair, and service of hot tubs, delivering comfort to client's homes. Bullfrog Spas, founded in 1996, is a growing manufacturer of luxurious hot tubs, focused on bringing peace to customers' lives through innovative and personalized products. The company values powerful products, processes, and people, offering competitive pay, benefits, tuition reimbursement, and a supportive work environment with advancement opportunities.

Requirements

  • Ability to read, analyze, and interpret common customer information, service manuals, etc.
  • Ability to effectively present information to management or the customer
  • Ability to calculate figures and amounts such as discounts, percentages, etc.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Knowledge of general computer software such as Microsoft Office.

Responsibilities

  • Provide service and maintenance to trailers and vehicles
  • Maintain inventory of spa parts on the vehicle and in the store organized, labeled, and stocked
  • Provide water tests for customers
  • Provide service to customers in local area
  • Assist local store sales team when necessary
  • Provide technical support to customers
  • Assist in setting up shows and show room at local store
  • Maintain and submit expense reports monthly
  • Communicate local needs with service manager to improve the customer experience
  • Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers
  • Schedule local service calls with the customer
  • Assist with general maintenance needs for the local store facility
  • Ship replaced warranty parts to Bullfrog manufacturing facility

Benefits

  • health
  • dental
  • a 401(k) matching plan
  • tuition reimbursement
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