Service Technician, Fire Alarm
About The Position
The Fire Alarm Service Technician inspects, tests, troubleshoots, services, and repairs fire alarm and life safety systems to ensure reliable operation and compliance with applicable codes and standards. The technician works directly with customers in the field, documents findings and corrective actions, and coordinates with the service coordinator and management team to provide timely, professional service. Work takes place at customer sites, including construction environments, occupied facilities, rooftops, and mechanical or electrical rooms. The position includes an on-call rotation and may involve occasional nights or weekends for emergency calls, off-hours testing, or scheduled shutdowns. The technician may also assist with small installations, device replacements, and system upgrades. Performance is measured by complete and timely documentation, safe and correct repairs with minimal repeat visits, professional customer communication, proper care of the company vehicle and equipment, and compliance with codes, manufacturer requirements, and company quality standards. Duties may change based on business needs.
Requirements
- High school diploma or GED.
- At least 2 years of experience servicing, troubleshooting, or installing fire alarm systems; commercial experience is required.
- Working knowledge of NFPA 72 and basic electrical principles.
- Ability to read and interpret drawings, riser diagrams, device layouts, and manufacturer documentation.
- Proficiency with computers or mobile devices for service documentation and communication.
- Valid driver’s license with an acceptable driving record.
- Strong customer service, communication, and time-management skills.
- Ability to climb ladders, work at heights, and safely access ceilings and tight spaces.
- Ability to lift and carry up to 50 lbs and perform repetitive bending, kneeling, and standing.
- Ability to work occasional nights or weekends for emergency calls, off-hours testing, or scheduled shutdowns.
Nice To Haves
- Technical or trade schooling.
- Familiarity with NEC/NFPA 70.
- NICET Fire Alarm Systems (FAS) certification, Level I–III, or ability to obtain it within a defined timeframe.
- Experience with common manufacturers or panels, such as Gamewell-FCI, Fire-Lite, Silent Knight, Notifier, Siemens, Edwards/EST, or Simplex.
- State or local fire alarm licensure where required.
- Experience with IP or cellular communicators, networked panels, and integration with sprinkler monitoring, elevator recall, smoke control, and other interfaces.
- Ability to estimate materials and labor for repairs and small projects and lead smaller service jobs independently.
Responsibilities
- Perform inspection, testing, and maintenance of fire alarm systems and related life safety devices in accordance with NFPA 72 and local AHJ requirements.
- Troubleshoot system troubles, alarms, and supervisory conditions; diagnose wiring, device, power, and programming issues; complete repairs and restore systems to normal operation.
- Service fire alarm control panels and peripheral devices, including initiating devices, notification appliances, power supplies, NACs, relays, dialers or communicators, and applicable network components.
- Perform system functional testing, including device tests, and support acceptance testing and re-inspections with customers and AHJs when needed.
- Identify code deficiencies and system impairments, explain findings to customers, recommend corrective actions, and provide information for proposals or quotes.
- Complete accurate, legible, and timely service documentation, including service tickets, test reports, deficiency reports, materials used, and closeout notes, using company forms or software.
- Coordinate with the service coordinator or dispatch on scheduling, parts availability, return visits, and customer communication.
- Maintain the service vehicle, tools, test equipment, and organized inventory; follow company check-in, check-out, and calibration processes.
- Follow safety requirements, including PPE, ladder safety, driving safety, and jobsite rules, and maintain a clean, professional work area.
- Provide basic customer training on system operation as appropriate and maintain strong customer relationships.
- Participate in the on-call rotation and respond to emergency service calls as required.
- Assist with small installations, device replacements, and system upgrades when assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
