Fire Alarm Service Technician

Johnson Controls•Raleigh, NC

7d•Onsite

About The Position

Johnson Controls is hiring a field-based Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites. The technician works with customers and internal teams to resolve service issues and support safe, efficient operation of critical facilities. The role includes responding to service calls, troubleshooting and repairing equipment, installing and servicing Fire & Life Safety systems from multiple manufacturers, and documenting completed work. The technician communicates service findings and recommendations to customers, provides quotes aligned with their needs, supports upselling opportunities, and may help train or mentor other service team members. The position includes participation in a scheduled on-call rotation and may require after-hours service.

Requirements

At least 2 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Demonstrated commitment to a high level of customer service.
Ability to maintain truck inventory for timely customer response.
Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
Valid driver’s license and a driving record that meets company requirements.
Ability to retain licenses required by National, State, and Local codes.

Nice To Haves

NICET Level II certification.
Experience with CCTV and IT/IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review reported equipment or system malfunctions.
Contact customer representatives to confirm issues and gather troubleshooting information.
Diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites.
Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
Communicate with district staff and customers to support service quality and customer satisfaction.
Complete Service Acknowledgements using a smartphone and laptop, apply proper coding, and obtain the customer’s signature upon completion of each service call.
Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
Help train or mentor other service team members when needed.
Recommend solutions to improve facility efficiency and address service-related concerns.
Support upselling opportunities and provide quotes based on customer needs and service findings.
Take accountability for service calls from initial diagnosis through final service acknowledgement and customer sign-off.
Troubleshoot installed systems, including panel repair and reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
When integrated systems are involved, apply programming experience across fire alarm, security, and access control panels, and use knowledge of CCTV and IT/IP networks when helpful.
Document work accurately, learn from service calls, and apply solution-focused thinking to recurring issues.
Maintain truck inventory to ensure timely response to customer needs.
Perform other duties as assigned.