Service Tech Specialist

Keysight Technologies, Inc.•Roseville, CA

8d•Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that in order for people to be more creative, innovative, and thrive at all points in their careers, they must feel a sense of belonging.

Requirements

Bachelor’s degree in Electronics or a related field, or equivalent specialized training/certification.
Minimum of 7 years of directly related experience.
Proficiency in repairing, calibrating, and performing advanced maintenance on Keysight instruments.
Advanced understanding of software tools for calibration and repair procedure development.
Strong leadership skills with the ability to back up management and drive team objectives.
Ability to build and maintain professional relationships across various teams.
Maintain a positive attitude and provide constructive dialogue on business strategies and policies.
Exhibit strong leadership by example, building a culture of trust, respect, and teamwork.
Document process improvements and corrective actions effectively.
Contribute to team and service center delivery goals with consistency and high standards.
Exercise discretion in the use of time and resources to maximize productivity and minimize costs.
Embrace quality tools and continually seek process improvement opportunities.
Resolve technical problems and initiate customer interactions to maintain high satisfaction.
Uncompromising Integrity: Adhere to the highest standards of business ethics and exemplify all Keysight values.
Accountability: Take ownership of commitments and consistently deliver on them.
Trust, Respect, and Teamwork: Mentor junior technicians, foster teamwork, and create an inclusive environment.
Focus and Speed: Act decisively, adapt quickly to change, and efficiently manage priorities.
Innovation and Contribution: Share knowledge proactively to enhance team capabilities and service quality.
Demonstrate the ability to learn new technologies rapidly and apply them effectively.
Actively participate in personal development and skill enhancement.

Nice To Haves

9 to 15 years of experience preferred.

Responsibilities

Perform advanced troubleshooting, repair, and component-level diagnostics on RF test equipment, with a primary focus on Vector Network Analyzers (VNAs) and related systems.
Identify and resolve complex hardware and performance issues using in-depth knowledge of RF principles, instrument architecture, and signal flow.
Execute corrective maintenance, including board-level repairs, part replacement, and system reassembly to restore instruments to full operational condition.
Validate repairs through functional verification and calibration processes to ensure compliance with performance specifications.
Develop and improve repair procedures, ensuring accuracy, repeatability, and proper documentation of all service activities.
Act as a technical resource for difficult repair cases, supporting peers and assisting with escalations involving Network Analyzer products.
Collaborate with engineering and cross-functional teams to address recurring failures and drive long-term reliability improvements.
Maintain detailed service records and analyze repair trends to identify root causes and implement corrective actions.