Tech Service Specialist VII

The Manitowoc Company•Greencastle, PA

1d•Hybrid

About The Position

The Technical Service Specialist VII provides second level parts research, order fulfillment, and technical service support to Manitowoc Country Organizations and third-party Distributors, as well as escalation for issues which exceed the capabilities of a Technical Service Specialist V or VI. Technical Service Specialist VII may also support department management in developing less experienced employees, providing training as needed to distribution, and may be cross trained to provide parts support to multiple product lines or to provide both parts and technical service support for a single product line.

Requirements

Computer literacy – Microsoft 365 suite
Good written and verbal communication skills
ERP experience
Experience with warehousing, logistics, and order fulfillment
Demonstrated technical aptitude
Effective Communication
Problem-solving
Leadership
Customer focus
Associate’s or Technical Degree in a Business or Technical Field AND 4 years of experience OR 8+ years of experience in product support, customer support, or technical support role OR Bachelor’s degree in a Business or Technical Field

Nice To Haves

Associate’s or Technical Degree in a Business or Technical Field AND 4 years of experience OR 8+ years of experience
Experience in: Product or customer or technical support role, working with OEMs and/or distribution in heavy equipment
Crane industry experience best

Responsibilities

Respond to contact center phone calls and customer service tickets
Timely quotation response and proactive follow-up
Participate in training and professional development activities, including technical training classes
Support after hours calls
Support development of new internal Technical Service Specialists and distributor parts and service personnel
Professional interaction with internal and external customers
Blueprint reading and interpretation of technical documentation
Cross train to support multiple product lines OR provide basic level service support on primary product line
Maintain departmental housekeeping and 5S standards, perform job functions in a safe manner, wear all PPE required by Company Policy were required, know & follow established job specific and facility wide safety & health procedures and rules, participate in safety and health training & demonstrate competency based on training received, and bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.