Service Tech 1 - CAN

Rite-Hite • Toronto, ON

1d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. This position is responsible for installing, inspecting, servicing/repairing equipment in the field while promoting and maintaining an image consistent with Rite-Hite's philosophy towards professionalism and customer service. Service Technicians begin as Level 1 and, as their certified skills grow, move through the different levels following the Arbon Skills Assessment Pay Program (ASAPP). However, the job responsibilities remain the same throughout.

Requirements

• High school diploma or general education degree (GED)
• One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment
• Valid driver’s license
• Passing DOT medical exam
• Applicable driver qualification standards at all times.
• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Guide other Service Technicians with less skills/knowledge through complex problems in the field.
• Training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

Responsibilities

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.
• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, service, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more.
• A strong retirement savings program with 401(k), company match, and profit sharing.
• Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees