Pasadena Service Team

HomeState Hospitalities•Pasadena, CA

1d•Onsite

About The Position

HomeState is a Tex Mex Kitchen in Southern California. The Service Team Member provides warm, welcoming hospitality and supports restaurant service across roles such as front door, beverage, expo, runner, busser, and packer. The position focuses on guest care, accurate orders, menu knowledge, allergy communication, teamwork, and maintaining clean, organized, and appealing guest, service, bathroom, and kitchen areas. Team members follow HomeState standards and sanitation procedures, communicate transparently, and contribute to a safe and efficient operation. Regular, predictable attendance at scheduled shifts, training, and meetings is expected. The role may include occasional work outdoors or in fluctuating temperatures, such as patio dining areas. HomeState describes its approach through SHINE: Service, Hospitality, Intentional, Nurturing, and Excellence. The company emphasizes care for the guest and team experience, respect and dignity, attention to detail, learning and curiosity, and high standards in safety and service. The job description notes that assigned duties may change and that reasonable accommodations may be available as required by law.

Requirements

Personable and enjoys working with people and a diverse team.
Availability to work weekends, day shifts, and evening shifts.
Passion for food and hospitality.
Valid Food Handlers Certification Card, or ability to complete a company-provided course within 30 days of hire.
Ability to remain stationary for long periods of time (6 or more hours per shift, excluding breaks).
Ability to lift, push, pull, or carry up to 40 pounds.
Ability to frequently bend and reach overhead.
Ability to recognize, perceive, communicate, and/or comprehend directions and spatial cues used in a restaurant.
Dexterity to reach for, grasp, and manipulate objects.
Ability to move regularly around the restaurant between guest and kitchen areas while carrying items.
Ability to work in a constant state of alertness and in a safe manner.
May be required to occasionally work outdoors or in fluctuating temperatures.

Nice To Haves

1–2 years in the restaurant industry, preferably in guest-facing roles.

Responsibilities

Welcome guests and provide warm, outgoing, hospitality-focused service throughout their visit.
Perform service roles including front door, beverage, expo, runner, busser, and packer.
Build guest relationships and provide hospitality-centered solutions.
Learn the menu and guide guest choices, ensure order accuracy, and communicate allergy information.
Take initiative to complete job duties and checklists, identify opportunities to engage guests, and handle other tasks assigned by the shift leader.
Manage time efficiently and approach new opportunities and challenges with urgency, energy, and enthusiasm.
Calmly identify and troubleshoot issues during shifts to support efficient operations.
Communicate with honesty, integrity, and transparency.
Collaborate with the team on daily tasks, support teammates, and assist with training.
Follow HomeState standards, sanitation guidelines, policies, and procedures.
Keep storefront, service, bathroom, and kitchen areas clean, organized, and appealing to guests.
Maintain regular, predictable attendance at scheduled shifts, training, and meetings.
Take pride in daily work and seek to improve the workplace.