PT Service Team Member
About The Position
This role is responsible for delivering friendly customer service, assisting customers in finding products, and ensuring a fast and friendly checkout experience. Key duties include unloading trucks, stocking merchandise, maintaining store recovery standards, and supporting various operational processes. The team member will also engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer survey, and assist with Omni channel processes like BOPIS and Ship From Store. Additionally, they will support shrink and safety programs, adhere to Standard Operating Procedures, and interact positively with colleagues. This position may also involve cross-training in Custom Framing.
Requirements
- Must be at least sixteen (16) years or older
- Retail and/or customer service experience preferred
Responsibilities
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
