PT Service Team Member

Michaels Stores • Vero Beach, FL

4d • Onsite

About The Position

This position is responsible for delivering friendly customer service, assisting customers in shopping the store, and helping them find what they are looking for. The role ensures all customers receive a fast and friendly checkout experience. Responsibilities include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver Brand Promises, and assisting customers with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role also involves participating in truck unload, stocking, and planogram (POGs) processes, completing merchandise recovery and maintenance, performing Store In Stock Optimization (SISO) and AD set duties, and supporting shrink and safety programs. Team members are expected to adhere to Standard Operating Procedures (SOPs) and Company programs, interact with others respectfully, and maintain a positive attitude. This role may also involve cross-training in Custom Framing selling and production.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed