Seasonal Service Team Member
About The Position
The Service Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role includes cash handling, explaining Rewards and Private Label Credit Card benefits, encouraging Voice of Customer survey participation, and supporting Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. The position also supports truck unloading, stocking, planograms, merchandise recovery, returns, store maintenance, and in-stock optimization. Team Members follow company procedures and policies, support shrink and safety programs, and interact respectfully with customers and colleagues. The role includes cross-training in Custom Framing sales and production, along with other assigned duties. This is a seasonal position in a public retail store. Work hours include nights, weekends, and early mornings. Some stock rooms may not be climate controlled, and assigned duties may include outdoor work retrieving carts or unloading trucks. The Frame shop contains a glass cutter and heat press. Applicants must be at least 16 years old and satisfy applicable federal, state, and local legal requirements. The base pay range is $17.25–$20.30, and the position may be eligible for overtime compensation in accordance with state and local laws.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements of the job.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others respectfully, maintain a positive approach in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
