Service Team Leader

Citron Talent Acquisition Team•Hanover, MD

2d•Onsite

About The Position

Citron Hygiene is a people-first organization specializing in hygiene, sanitation, and disinfection services for washrooms and common areas. They focus on creating a fun, inclusive, collaborative, and team-oriented culture where all departments work together with camaraderie and respect. The company is committed to fostering a great culture and providing opportunities for internal talent. The Service Team Leader is responsible for hygiene duties including driving to client sites to provide delivery and collection of sanitary disposal units, cleaning washroom fixtures, and delivering washroom products. This role also acts as a resource for best practices and ensures efficient facility operation.

Requirements

High School Diploma required
At least 3 years of leadership experience, demonstrating the ability to guide, mentor, and motivate a team towards achieving goals.
Must have a valid driving license
Proven track record of organizational skills and attention to detail
Able to collaborate and communicate with various departments
Able to work in a team environment, self-starter
Able to work independently
Must be proficient in Microsoft Office Suite, Excel, Word, and Outlook.
Strong aptitude for learning new software and systems, with the ability to quickly adapt to tools such as Salesforce, NetSuite, and other business applications.

Nice To Haves

Previous experience with Salesforce or NetSuite is a plus, but not required.

Responsibilities

Assist in training, coaching, and development of 10+ Hygiene Technicians.
Provide formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent.
Provide support to Service Managers through inspections and audits of completed service sites.
Provide in-field and office support to Service Managers for service call emergencies and missed service appointments.
Conduct regular performance appraisals for respective Service department staff.
Participate in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
Provide leadership, support, and guidance for the Service Managers.
Attend additional training to acquire more knowledge of procedures and applications, and other job demands.
Responsible for recruitment, hiring, terminations, and performance management.
Responsible for timesheets and payroll of respective team.
Be transparent with the team about challenges, failures, and successes.
Work independently and also assist other technicians while in the field.
Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Observe and follow all company Health and Safety rules and policies.
Perform administrative duties as assigned.
Learn and understand new products and services.
Assist in recovery efforts (A/R collection).
Follow company guidelines and ensure effective use of Salesforce on mobile devices.
Perform other duties as assigned.