Service Support Tech 2

MKS Instruments•Andover, MA

6d•$19 - $31•Onsite

About The Position

As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager. MKS Inc. enables technologies that transform our world. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology.

Requirements

A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
2+ years of related experience
Proficient in the use of standard tools and test equipment
Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
Ability to read and understand schematics, assembly drawings, and test/calibration procedures
Record test data, diagnose failures and analyze this information
Experience with PC based applications to include Microsoft Office package and email

Responsibilities

Performing repairs to subassembly level
Interfacing with various departments as necessary to meet customer requirements
Make adjustments as required, to return instruments to original specifications
Completing and maintaining data records on instruments returned for service
Maintaining standards and test equipment required to accomplish the tasks listed above