Service Support Specialist - Ford
About The Position
Korum Automotive Group is looking for a Service Support Specialist to join their team to enhance the customer experience in their Service Departments. This position assists customers by answering incoming calls, answering customer questions, scheduling appointments, or routing calls to appropriate team members. Make follow-up outbound calls to customers to ensure quality service satisfaction. Responsible for coordinating the completion of deliverables "we-owe" to customers and internal repair orders, including ordering parts, repair order write-up, vendor scheduling, and customer notification. Process payments for the service department. Assists with warranty and insurance claim documentation and processing. Accepts payments for the service department. May serve as backup to other positions as needed including Service Porter, Warranty Specialist, or Service Advisor.
Requirements
- High school diploma or equivalent
- Attention to detail
- Effective verbal and written communication skills
- Excellent customer service skills
- Ability to use and learn computer software programs
- Valid driver's license with an acceptable driving record
Nice To Haves
- Previous call center experience a plus
- 6 months related experience preferred
Responsibilities
- Assists customers by answering incoming calls
- Answers customer questions
- Schedules appointments
- Routes calls to appropriate team members
- Makes follow-up outbound calls to customers to ensure quality service satisfaction
- Coordinates the completion of deliverables "we-owe" to customers and internal repair orders
- Orders parts
- Performs repair order write-up
- Schedules vendors
- Notifies customers
- Processes payments for the service department
- Assists with warranty and insurance claim documentation and processing
- Serves as backup to other positions as needed including Service Porter, Warranty Specialist, or Service Advisor
Benefits
- Medical / Dental / Vision
- Paid Time Off
- Employer-paid Life Insurance
- Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
- Employee Assistance Program (EAP)
- Paid Holidays
- 401(k) Salary Deferral Plan with Employer Match
- Vehicle Purchase Discount Program
- Discounts on Parts and Service
- Employee Events and Recognition
- Company-Paid Uniforms for Specified Positions
- Paid Training Based on Position
- Discretionary Bonuses
- Incentive Awards
- Employee Referral Bonuses
- Years of Service Award Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
