Service Writer (Ford)

All Roads • Dundalk, MD

3d • $70,000 - $100,000 • Onsite

About The Position

Be the first to welcome and support our customers as a Service Writer/Advisor at Norris Ford! We’re looking for someone who is customer-focused, detail-oriented, and familiar with CDK as well as basic mechanical concepts. In this dynamic, fast-paced role, you’ll play a key part in delivering outstanding customer experiences, assisting with shop operations, and ensuring every client receives exceptional care. Bilingual Spanish is a plus!

Requirements

• High school diploma or GED
• CDK experience preferred
• Strong customer service, communication, and organizational skills
• Basic understanding of automotive/mechanical systems
• Ability to multitask and work efficiently in a fast-paced environment
• Bilingual (Spanish) a plus

Nice To Haves

• Bilingual Spanish is a plus

Responsibilities

• Deliver outstanding customer service aligned with dealership standards
• Schedule service appointments; prepare accurate repair estimates
• Advise customers on manufacturer-recommended maintenance and repairs
• Accurately document repair and service orders in CDK
• Provide timely updates on repair status, estimates, and pickup times
• Build relationships that foster loyalty and repeat business
• Assist with additional tasks and responsibilities as assigned

Benefits

• Medical, dental, vision, disability, and life insurance
• 401(k) with company contribution
• Paid time off + company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Supportive, inclusive work environment
• Reasonable accommodations provided for qualified individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED