Ford Service Director

Malloy Ford Alexandria•Alexandria, VA

10d•$140,000 - $180,000•Onsite

About The Position

Malloy Ford of Alexandria is looking for an experienced Ford Service Director. Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and the tri-state area for over 30 years. We invest in our people the same way we invest in our customers — with a long-term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well-established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer-Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork. Apply now to find out how you can grow your automotive career with Malloy! By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

A minimum of 3 years of experience as an Automotive Service Manager or Director
Reynolda Ignite experience required for this position
Ford experience required
Strong focus on providing excellent customer service
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Assist customers in servicing, repairing and explaining each service needed
Understanding customers' requirements and concerns; matching requirements and concerns to various service options
Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
Staying updated on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately