Service Support Specialist-Dispatcher

General Parts Group • Fort Wayne, IN

10d • Onsite

About The Position

We are seeking a Service Support Specialist to be an integral part of our branch, handling a variety of tasks across all departments. This role involves assisting dispatch with work orders, billing notes, and equipment data, performing clerical duties, guiding customers with equipment tagging, managing UPS shipments, and organizing warehouse components. The specialist is also responsible for prioritizing safety and adapting to new challenges assigned by the Branch Manager. This is a non-supervisory role that reports to the Branch Manager, and the actions taken in this position can significantly impact people, finances, and the organization's reputation.

Requirements

• 3-5 year's experience in dispatching.
• High School diploma or its equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety in all you do.
• Excel at working independently with minimal supervision.

Nice To Haves

• Preferred experience in dispatching service technicians with a HVAC or Plumbing service company!

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow our accident prevention procedures.
• Embrace new challenges assigned by the Branch Manager.
• This is a non-supervisory role, reporting to the Branch Manager.
• Your actions can impact people, finances, and our organization's reputation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees