Service Support Specialist

Mosaic • Phoenix, AZ

2d

About The Position

Mosaic is seeking a Service Support Specialist to coordinate services and support delivery for people served by the organization. The role connects community partners with Mosaic’s services and helps ensure that people receive high-quality care, lead meaningful lives, and have their rights advocated for. Responsibilities include managing referrals and intake assessments, maintaining relationships with managed care plans, case managers, and community partners, coordinating Direct Care Workers from hire through assignment, conducting home visits, reviewing service plans for quality and compliance, managing scheduling changes, and researching incidents or grievances.

Requirements

• High school diploma or equivalent.
• Certifications in CPR/First Aid, Article 9, and Principles of Caregiver.
• Proficiency in business software.
• Excellent professional communication skills.
• Ability to manage complex documents and deadlines.

Nice To Haves

• One year of experience in service coordination or service delivery.
• Two years of supervisory experience or equivalent college studies.

Responsibilities

• Manage new referrals and assist with intake assessments.
• Build and maintain connections with Managed Care Plans, Case Managers, and community partners.
• Assist with onboarding and coordinating Direct Care Workers (DCW) from hire to assignment.
• Conduct home visits and review service plans to maintain standards of care and compliance.
• Manage scheduling changes.
• Research incidents and grievances to support continuous service improvement.
• Help ensure people served lead meaningful lives and have their rights advocated for.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED