Service Support Specialist
About The Position
The Service Support Specialist provides customer service to client families following the loss of a loved one. The role requires urgency, empathy, attention to detail, and strong communication skills. The Specialist works closely with funeral directors and location managers to initiate and complete arrangements. The position includes coordinating with families and funeral staff, handling administrative and documentation tasks, assisting with funeral and visitation services, and helping with preparation and transportation of the deceased. Work is mostly indoors, with occasional outdoor work and limited local or multi-location travel. Professional dress is required when interacting with families. The position may require work beyond standard business hours, including weekends.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and good driving record.
- Two years of experience in office clerical or customer service work.
- Experience in a customer-focused, fast-paced professional environment.
- Strong knowledge of computers and software.
- Above-average communication skills.
- High level of compassion and integrity.
- Problem-solving skills.
- Ability to multitask and set priorities.
- Ability to maintain confidentiality.
- Ability to work beyond standard business hours, including weekends.
- Detail-oriented.
- Professional team player.
- Proactively seeks out tasks.
- Motivated, enthusiastic work ethic.
Nice To Haves
- Funeral industry experience is preferred but not required.
Responsibilities
- Meet regularly with funeral directors to ensure customer needs are met.
- Communicate with families to coordinate activities.
- Take first calls and dispatch removal teams.
- Collect vital information, file death certificates, and file insurance claims.
- Schedule appointments for funeral directors.
- Design and print memorials; create, scan, and correct arrangement documents.
- Order merchandise, flowers, and urns.
- Schedule services and coordinate with churches, cemeteries, and staff.
- Assist with setting up and taking down funeral and visitation areas.
- Assist during funeral services and events.
- Assist with dressing, casketing, and preparing the deceased for viewing.
- Transport human remains to the crematory facility.
- Deliver ashes from the crematory to the funeral home.
- Assist with removals.
- Keep company vehicles clean and fueled before and after services when required.
- Adhere to company and regulatory requirements.
- Perform other administrative duties for the location when time permits.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts for health care and dependent care
- Health Savings Account with company contribution
- Sick leave
- Short-term disability
- Long-term disability
- Life insurance
- Voluntary accidental death or dismemberment insurance
- Dependent life insurance
- SCI 401(k) Retirement Savings Plan with company match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
