Service Support Specialist
About The Position
The Service Support Specialist provides customer service and support to client families after the loss of a loved one. Working closely with funeral directors and location managers, the Specialist helps initiate and complete arrangements, coordinates activities with families, and performs administrative and service-related duties. The role requires empathy, urgency, attention to detail, strong communication, and the ability to maintain confidentiality. The position is primarily indoors, with occasional outdoor work and limited local or multiple-location travel. Professional dress is required when interacting with families. Work may extend beyond standard business hours, including weekends, as needed. The role involves extended periods of sitting, occasional standing and stair climbing, manual dexterity for office tasks, and lifting up to 20 pounds.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and good driving record.
- Two years of experience in office clerical or customer service work.
- Experience working in a customer-focused, fast-paced professional environment.
- Strong knowledge of computers and software.
- Above-average communication skills.
- High level of compassion and integrity.
- Problem-solving skills.
- Ability to multitask and set priorities.
- Ability to maintain confidentiality.
- Ability to work beyond standard business hours, including weekends.
- Detail-oriented, professional team player with a proactive, motivated, and enthusiastic work ethic.
- Ability to perform manual-dexterity tasks involving paperwork, calculators, computers, and phone use.
- Ability to lift up to 20 pounds.
Nice To Haves
- Funeral industry experience.
Responsibilities
- Meet regularly with funeral directors to ensure customer needs are met.
- Communicate with families to coordinate activities.
- Take first calls and dispatch removal teams.
- Collect vital information and file death certificates and insurance claims.
- Schedule appointments for funeral directors.
- Design and print memorials; create, scan, and correct arrangement documents.
- Order merchandise, flowers, and urns.
- Schedule services and coordinate with churches, cemeteries, and staff.
- Assist with setting up and taking down funeral and visitation areas.
- Assist during funeral services and events.
- Assist with dressing, casketing, and preparing the deceased for viewing.
- Transport human remains to the crematory facility.
- Deliver ashes from the crematory to the funeral home.
- Assist with removals.
- Ensure company vehicles are clean and fueled before and after services when required.
- Adhere to company and regulatory requirements.
- Perform other administrative duties for the location when time permits.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending Accounts for health care and dependent care.
- Health Savings Account with company contribution.
- Sick leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Voluntary accidental death or dismemberment insurance.
- Dependent life insurance.
- SCI 401(k) Retirement Savings Plan with company match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
