Service Support Specialist

Mosaic • Phoenix, AZ

2d

About The Position

Mosaic is seeking a Service Support Specialist to help connect community partners with services that empower people. The role supports service delivery by coordinating client referrals and intake, building relationships with care plans, case managers, and community partners, and coordinating Direct Care Workers from hire through assignment. It also helps maintain care quality and compliance through home visits and service-plan reviews, while addressing scheduling changes and researching incidents or grievances.

Requirements

• High school diploma or equivalent.
• Certifications in CPR/First Aid, Article 9, and Principles of Caregiver.
• Proficiency in business software.
• Excellent professional communication skills.
• Ability to manage complex documents and deadlines.

Nice To Haves

• One year of experience in service coordination or delivery.
• Two years of supervisory experience or equivalent college studies.

Responsibilities

• Manage new referrals and assist with intake assessments.
• Build relationships with Managed Care Plans, Case Managers, and community partners.
• Assist with onboarding and coordinate Direct Care Workers from hire to assignment.
• Conduct home visits and review service plans to maintain care standards and compliance.
• Manage scheduling changes.
• Research incidents or grievances to support continuous service improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED