Service Support Specialist

TEKsystems • El Paso, TX

7d • $22 - $22 • Hybrid

About The Position

We are seeking a motivated Service Support Specialist to join a fast-paced customer support environment. In this role, you will assist clients with benefits, payroll, and system-related inquiries while providing high-quality service and troubleshooting support. This is a great opportunity to gain experience in HR/payroll systems and client-facing support within a collaborative and growth-oriented team.

Requirements

• 6+ months of customer service experience (call center, office, or retail)
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, high-volume environment
• Strong technical aptitude and ability to learn new systems quickly
• Experience multitasking across multiple computer applications
• High School Diploma or GED required

Nice To Haves

• Call center experience supporting benefits, payroll, or HR systems
• Case management or troubleshooting experience
• Bilingual (Spanish/English) is a plus
• Experience with multiple software platforms or technical tools

Responsibilities

• Handle inbound and outbound customer calls related to benefits, payroll, and account support
• Assist clients with Open Enrollment processes and Affordable Care Act (ACA) inquiries
• Troubleshoot issues related to benefit plans, payroll configurations, and system errors
• Schedule and lead virtual client meetings to walk through system updates and changes
• Guide clients through updates such as employee self-service, benefit plans, and carrier connections
• Collaborate with internal teams and external partners (brokers, carriers) to resolve client issues
• Collect and organize data to support reporting and system updates
• Ensure timely follow-up and resolution of client cases
• Support clients with reviewing and submitting ACA documentation within required timelines
• Assist with small payroll-related projects and internal support initiatives
• Use multiple systems simultaneously to manage client information and case updates

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED