Service Support Specialist

LIVun•Frederick, MD

10d•Hybrid

About The Position

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises. This is a hybrid role. You should be proximal to Fredricks, MD.

Requirements

Excellent customer service skills
Ability to communicate effectively
Strong interpersonal skills and problem-solving ability
Ability to multitask
Team Player mentality
Detail oriented
High School Diploma or GED
Must have a legal right to work in the United States

Nice To Haves

Experience with Salesforce CRM system preferred but not required

Responsibilities

Answer inbound calls from customers, technicians, and vendors.
Monitor tracking and data entry.
Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success.
Validate and Update customer information in Salesforce CRM system.
Make outbound calls to confirm scheduled service calls when needed
Input new customers into Salesforce CRM system.
Maintain positions KPI's and reports daily.
Receiving Parts in Warehouse
Receiving Purchase Order into Salesforce CRM System
Retuning Parts handling RMA’s to Manufacturers and Suppliers