Customer Service Support Specialist

Jim Keras Subaru•Memphis, TN

7d•Onsite

About The Position

We're looking for a highly motivated and personable Customer Service Support Specialist to join our in-house call center! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month. You'll get a day off during the week to maintain work-life balance.

Requirements

High school diploma (or equivalent).
Valid Driver’s License.
Reliability and Punctuality.
Excellent Communication Skills (phone, email, and chat).
The ability to multitask in a fast-paced environment.
Strong organization skills and attention to detail.
Solid computer skills.

Nice To Haves

Automotive industry experience is a plus.

Responsibilities

Respond to calls, emails, and chats quickly and professionally.
Schedule service appointments.
Make follow-up and retention calls to keep customers happy and coming back.
Deliver five-star customer service by listening carefully and providing accurate, helpful information.
Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
Maintain accurate and up-to-date customer records in our database.
Meet and exceed monthly goals.