SERVICE SUPPORT AGENT
About The Position
We are looking for a Service Support Agent to assist our Service Team at our H+H KIA location! In this role you will be providing top-notch Customer Service by greeting all Guests who enter the Service Drive. The role involves preparing the Service Drive for Guest arrival each day by moving vehicles, assisting in maintaining the Loaner Rental Fleet (cleaning, moving, and staging vehicles), greeting Service Guests, locating their information on the Appointment Log, and performing a groove glove inspection of every vehicle checked in. The pay is $16/hour. The schedule is between 7am-6pm on weekdays and Saturdays 8am-1pm.
Requirements
- A passion to deliver a great Customer experience.
- A clean driving record.
- Operate a motor vehicle cautiously and safely when moving in all directions (driving forward, backing up, and turning).
- High energy partnered with a positive attitude.
- Desire to grow, learn, and advance within the company.
- Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, and other maneuvers associated with the position.
Responsibilities
- Prepare the Service Drive for Guest arrival each day – moving or coordinating the moving of any vehicles left in the Service Drive from the previous day’s business.
- Assist in maintaining the Loaner Rental Fleet as assigned, to include but not limited to cleaning vehicles, applying/removing decals, moving and staging vehicles.
- Greet Service Guests arriving at the Dealership.
- Locate Guest’s name on the Appointment Log and locate the Appointment Packet associated with that specific Guest.
- Perform a groove glove inspection of every vehicle that gets checked in.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Long-Term Disability
- Life Insurance
- Accident Coverage
- Critical Illness
- Flexible Spending Account
- 401k with Company Match
- H+H Paycheck Safety Net (Short-Term Disability)
- H+H Paid Maternity Leave
- H+H Parental Bonding Leave
- H+H Paid Group Life Insurance ($15,000)
- Employee Assistance Program
- 6 Paid Holidays, without a waiting period
- Bereavement Leave (paid)
- Vehicle Purchase Discount
- Parts & Service Discount
- Detailing Discount
- H+H Shine Shop Discount
- Appearance Shop Discount
- Leadership Development Program (R.O.A.D Academy)
- 1x1 Coaching
- Monthly Masterclass
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
