Service Supervisor - Vue at Spring Creek

Greystar Management Services•Colorado Springs, CO

2d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position also supports resident service requests, apartment readiness, preventive maintenance, safety compliance, cost control, and the community’s repair and maintenance budget. The role requires working indoors and outdoors in all weather conditions and maintaining a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. Local routine travel may be required for business meetings, training, or other work-related needs.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively to represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and develop information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders from resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members and develop corrective action plans as needed.
Periodically inspect contractor, vendor, and service-provider work to verify that work, materials, and services meet required quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and correctly using tools and equipment.
Conduct regularly scheduled Greystar safety meetings, ensure current and accessible MSDS sheets, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions from residents and team members, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The hourly pay for this job is $34.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs, subject to applicable terms.