Service Supervisor, Mission Viejo (2nd shift)

Lucid Motors•Mission Viejo, CA

About The Position

The Service Supervisor, 2nd Shift assists the service manager with the day-to-day operations of the Lucid Service Center and manages a team of advisors, technicians, service assistants, and parts staff. The role offers managerial experience and advancement potential, with opportunities to learn customer-facing service, technician operations, and service-center management. The supervisor sets an example for the team and encourages continuous improvement, ensuring work orders are detailed, complete, and properly filled out and that work flows effectively to support the best possible customer experience.

Requirements

Automotive service experience, including understanding key performance indicators such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround time.
Learning agility.
Willingness to take on responsibility and develop toward a management position.
Self-starter with curiosity and a desire to review processes and implement changes.
Ability to learn company policies, protocols, and processes.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable record of excellence in customer service.
Strong organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills and ability to work independently and collaboratively in a team environment.
Ability to help build a world-class team.
Ability to analyze and interpret internal reports.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

Associate degree or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop service team members and day-to-day service business, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Participate in selecting, training, and developing service employees and help ensure positions are filled in a timely manner.
Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
Ensure the team provides a high level of customer experience and develops professional relationships with clients and vendors.
Manage team members’ timecards and schedules.
Address client concerns and complaints promptly and professionally.
Develop knowledge of industry standards, regulations, and restrictions and ensure department compliance.
Delegate and direct service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Perform quality-control checks on vehicles after repairs are completed.
Learn Lucid Motors’ mission and the contribution of the supervisor role.
Assist with or perform administrative tasks.
Resolve people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams.
Assist with repairs as needed.
Travel as needed.
Complete Lucid-provided CPR training after hire.
Perform other duties as assigned.