Service Supervisor

Corvant•Lake Mary, FL

4d•Hybrid

About The Position

The Commercial HVAC Service Supervisor is responsible for providing leadership and operational support within their assigned territory. This role oversees technical issues and labor needs in the area while ensuring the timely resolution of customer concerns and maintaining high standards of service delivery.

Requirements

Verified leadership skills.
Basic understanding of finances and margin management
Basic understanding of controls and self-awareness of technical limitations.
Available for after-hours and weekend support. Not negotiable; expected they answer the phone all the time or reply promptly.
Liaison for the office and management. Drive expectations of the managers
Acting as the main point of communication between the main field and the office.
Proven experience in supervising field operations.
Proficiency in MS Office (Outlook, Word, Excel).
The ability to work in different environmental conditions.
Strong leadership and communication skills.
Excellent customer service skills.
Sound knowledge of contract terms and pricing.
Ability to understand issues and resolve/address strategically.
The aptitude to work in both field and office environments for extended and or irregular periods of time.
Be able to adapt to frequently changing priorities.

Nice To Haves

Bachelor’s degree or a Project Management Certification Preferred.

Responsibilities

Provide leadership and support at the field level in assigned territory.
Supervise Outreach staff, including performance, disciplinary procedures, and compliance.
Provide regular reporting on performance and issues.
Training existing Technicians on changing processes, procedures, and technologies
Supporting new employees through training and future development
Manage technical issues and labor needs of the area.
Site visits when needed.
Identify and fill staffing needs in the assigned area.
Ensure all technicians have had all safety training and proper PPE to complete work and comply with all regulations.
Address customer concerns and complaints.
Timeliness of data collection and quality checks
Work with local sales staff on new and existing customer opportunities.
Successfully executing projects and keeping jobs within budget and on time
Communicate timely with management and the sales team on any issues concerning department staff or operation.
Work with CSR on scheduling and call assignments
Ordering and scheduling the delivery of all equipment needed for the project.
Make sure field techs have proper stock maintained in the assigned territory.
Make sure the fleet is maintained in the assigned territory.
Inspect all assigned vehicles and equipment for cleanliness and general maintenance.
Participate in the interviewing and selection process as needed for new hires.
Submit reports on all incidents, accidents, work-related injuries, and exposures in a timely manner.