Service Supervisor

Western Pest Services • New York, NY

4d • Onsite

About The Position

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are currently seeking a Service Supervisor for our New York, NY branch!

Requirements

• At least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered.
• Creative thinkers with an emphasis on building teams and long term, profitable relationships.
• Experience interacting with both commercial and residential clients.
• Multi-task within a fast-paced environment.
• Exhibit excellent communication skills.
• Must be 18 years of age.
• Safely use a ladder within the manufacturer's weight capacity.
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions.

Nice To Haves

• Opportunity to obtain the State Pesticide Licensing (required)

Responsibilities

• Lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike.
• Responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.
• Lead and mentor the entire service operation.
• Provide highly skilled “hands-on" management.
• Train and develop technicians.
• Conduct in-house and in field technician training and meetings.
• Monitor scheduling and routing to drive efficiencies and productivity.
• Schedule client services and route service technicians.
• Motivate the service team to provide high-quality customer and technical services.
• Guide service technicians in resolving client issues and concerns.
• Ensure that customer expectations are met.
• Perform quality site inspections.
• Review and submit all service-related documents and reporting.
• Assist with interviewing and selecting service technicians and trainees.
• Maintain inventory of equipment and supplies.

Benefits

• Competitive Compensation; Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Paid Training/Industry Orientation
• Smartphone, Equipment, etc.
• Opportunities for Growth, Development, and Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed