Service Supervisor

SMS Equipment Inc.•Williams Lake, BC

8h•CA$115,000 - CA$120,000•Onsite

About The Position

SMS Equipment is looking for a Service Supervisor to lead and support shop and field service operations at our Williams Lake branch. This role provides hands-on leadership to technicians and welders, ensuring safe, efficient, and high-quality maintenance and repair of heavy mining equipment while delivering strong customer service and operational excellence. This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence). At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Requirements

Minimum of 5 years of experience working in the mining industry.
Minimum of 2 years of leadership or supervisory experience within a mining or industrial service environment.
Journeyperson certification in a relevant trade (Heavy Equipment Technician or similar).
Strong planning, scheduling, and organizational skills to manage shop and field resources effectively.
Solid understanding of OH&S regulations, warranty processes, and repair best practices.
Customer-focused approach with the ability to manage expectations and resolve issues professionally.

Nice To Haves

Welding experience and strong technical background considered assets.

Responsibilities

Schedule, assign, and coordinate daily work scopes for shop and field technicians, including welding and field service activities.
Provide visible safety leadership through toolbox talks, mentorship, and daily reinforcement of safe work practices.
Communicate directly with customers to coordinate work, provide progress updates, and align on expectations.
Prepare, review, and approve repair quotes, ensuring accuracy, timeliness, and alignment with scope.
Oversee work in progress and complete final inspections to ensure quality, safety, and warranty standards are met.
Ensure accurate and timely completion of work orders, service reports, and supporting documentation.
Collaborate closely with parts, warranty, and administrative teams to support efficient job flow and operational execution.
Support technician development through coaching, feedback, and on-the-job guidance in a fast-paced service environment.