Service Supervisor

Cummins•San Leandro, CA

4d•Onsite

About The Position

We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA. In this role, you will make an impact in the following ways: Financial Acumen – Interpret and apply key financial indicators to make informed decisions that improve operational and business performance. Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences. Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty. Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution. Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results. Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity. Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation. Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution. Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking. Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response. Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

Requirements

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications
Satisfactory organization skills
Satisfactory communication to high profile customers

Nice To Haves

This position may require licensing for compliance with export controls or sanctions regulations.
Experience leading in a unionized environment
Experience in project management

Responsibilities

Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.
Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
Hold yourself and others responsible for meeting commitments and achieving results.
Address disagreements constructively to maintain team cohesion and productivity.
Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.