Service Supervisor

ACME ELECTRIC MOTOR•Rochester, MN

2d•Onsite

About The Position

Acme Tools is seeking a Service Supervisor to oversee the service and parts department. This role involves managing daily operations, ensuring customer satisfaction, maintaining a safe work environment, and leading a team of service professionals. The ideal candidate will have a strong mechanical background and excellent leadership skills.

Requirements

A valid Driver’s License with a clean driving record
A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
The ability to read and interpret schematics
Strong written and verbal communication skills
Excellent customer service skills
Strong computer skills and the ability to learn new software
Willingness to work indoors and outdoors in all seasons

Nice To Haves

At least 3 years of shop supervisory experience or 5 years of general management experience
An associate degree or higher in a related field

Responsibilities

Training, appraising, and supervising service and parts department employees
Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
Managing and driving positive customer experiences
Ensuring Service Technicians are being held accountable for the quality of their work
Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
Completing related tasks as assigned